Fruits Replacement GUARANTEED (example, if the fruits are unripe, watery or sour). Please do not hesitate to contact us immediately. Our contact information can be found in our Contact Us Page
In your message, please provide the following:
- Order Number
- Order Defect or issue with the order
- Picture of defect or issue
Do not worry if you received a defective order. We will be here to assist you and make sure that the issues are resolved.
Terms & Conditions for Replacement Guarantee
We offer a Replacement Guarantee to ensure customer satisfaction with their purchases. If for any reason you are not satisfied with the quality of the fruit you receive, please contact us within 24 hours of receiving your order, and we will arrange for a replacement or refund. To be eligible for a replacement, the fruit must be in its original packaging and must not have been consumed. We reserve the right to refuse replacements or refunds if we believe the fruit has been tampered with or misused. Our Replacement Guarantee does not cover issues arising from delivery delays beyond our control or if the incorrect delivery address is provided. By using our website and making a purchase, you agree to these Terms & Conditions.
Refund Period
Refunds will take 3-7 working days according to relevant bank processing time.